FREQUENTLY ASKED QUESTIONS

 

Are returns accepted and what is the procedure for returning a product?

For a more prompt refund, please keep your invoice and call to obtain a return authorization number. If it is necessary to return merchandise for a refund, all merchandise must meet the following conditions: Return in original packaging, Return to our warehouse within (30) days from invoice date, Copy of invoice enclosed with merchandise, Enclose a brief letter of explanation, All returns must be prepaid. No COD's accepted. All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at (573) 594-6771.

How long does it take to process and ship orders?
Most orders are processed and shipped within 1 to 2 business days with some exceptions. We ship with UPS/USPS. Transit times vary and can be checked on shipping company web site.
I received incorrect item. What should I do?

Call us for an RA# Return Authorization Number. We will email or mail a UPS return Label. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will be responsible for shipping expense. Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.

 

Make sure to:

- Include a copy of the original packing slip

- Note the Return Authorization number of the outside on the packaging

What type of payments do you accept?
We accept Visa, MasterCard and Discover credit cards through PayPal payment processor. Also, if you are a member of PayPal, you can alternatively pay from your PayPal personal account.
I ordered the item, but it's out of stock?
While we always try to keep sufficient number of items in stock, there might be times when item is not available, but it's showing up as being in stock on our web site. If item is not available, we will of course refund the purchase price.
My order appears to be lost/damaged in transit. What should I do?
If the package has been lost or damaged in transit, a claim will be filed with appropriate shipping company for the damaged/lost package. These claims can take upwards of 30 days. If you want us to send a second package, you will be charged for replacement order, and credited back for the lost order upon resolution of the lost package.